troubleshooting · 4 min read
Bluetooth Won't Pair or Keeps Disconnecting: Causes & Fixes
Work through these in order
- Stale pairing records on the phone — Forget the aids in phone Bluetooth settings, restart phone, restart aids (10 s in case), re-pair via the Signia app flow.
- Phone OS/app updates changing permissions — Update the Signia app; re-grant Bluetooth/nearby-device permissions after Android/iOS updates.
- Multiple previously-paired phones fighting for connection — Disable Bluetooth on other previously-paired devices during re-pairing.
- Low battery on aids — Charge fully; pairing is skipped at critical battery.
When to stop troubleshooting
If the issue survives the steps above — especially after a wax-guard change and a full night's drying — it's a service case. WhatsApp our support line with your device model and symptom; most sound issues are resolved remotely the same day, and hardware cases get door-to-door pickup anywhere in India under warranty.
Not sure where to start? Book a free hearing test — home visits available across India — or browse the full Signia range.