Grievance Redressal

Step 1: WhatsApp or call our support line (footer) — most issues resolve within 48 hours. Step 2: If unresolved, email our grievance desk with your order number; you will receive an acknowledgement within 48 hours and a resolution or written explanation within 15 days.

Nothing in our policies limits your rights under the Consumer Protection Act, 2019. You may also approach the National Consumer Helpline (1800-11-4000) or the appropriate consumer forum.